Solano County ADA Eligibility Program
If you are unable to use regular, fixed route transit because of a disability, becoming ADA (Americans with Disabilities Act) certified will give you access to several transportation options that are significantly less expensive than using private, curb to curb shuttles or medical transportation and will reduce the reliance on family or friends to get you around.
Once you have received your ADA card, you can apply for our Intercity Taxi Card Program that provides subsidizes taxi rides for ambulatory and non ambulatory people.
This program ensures ADA paratransit service is reserved for individuals who truly need service in accordance with the Americans with Disabilities Act (ADA) Title 49 Part 37.123.
ADA Paratransit Eligibility Center For Solano
Phone: 707-541-7184
Please review the pdf below for instructions.
Solano Paratransit Application Instructions and Consent Form
Please complete the application below after reviewing the pdf above for instructions. Please print, fill out, and scan this RTC application to solanomobility@sta.ca.gov
Frequently Asked Questions
How long does the assessment take?
The in- person assessment can take up to 45 minutes.
Should I bring a doctors note or any supporting documents?
No, that is not necessary. However, it may help in determining your eligibility more quickly
What if I don't have transportation?
While scheduling your appointment, let the scheduling assistant know you will need transportation. The scheduling assistant will set you up with free paratransit for you to take to and from the appointment.
I have dialysis appointments, how soon can i get an appointment?
If you are taking chemotherapy, radiation, or dialysis you will be granted temporary access to paratransit service until your eligibility is determined. Make sure to let the scheduling assistant know of these circumstances.
How long does it take for me to be approved?
It can take up to 21 days to receive your welcome packet. If it has been over 21 days please call us at 1 800-535-6883.
More questions? Call the mobility call center : 1-800-535-6883
Regional Transit Connection (RTC) Discount Card
The Regional Transit Connection (RTC) discount card entitles qualified persons with disabilities aged 64 and under to a reduced fare on fixed-route transit, rail and ferry systems throughout Solano County and the San Francisco Bay Area. Your RTC discount card is also a Clipper card. You can load value and passes on your RTC card This one card makes it simple and easy to travel on all types of transit – bus, BART, and ferry.
(NOTE: Excludes Rio Vista Delta Breeze, Dixon Readi-Ride and/or paratransit)
WHERE TO APPLY IN PERSON OR BY PHONE
Apply for a card in person in Solano County at one of the following locations:
Solano Mobility Call Center
.
423 Main Street, Suisun City, California, USA
Phone: 1(800)-535-6883
Hours: Monday - Friday 8am - 5pm.
Vallejo Transit Center
311 Sacramento St, Vallejo, CA
Phone: 707-648-4666
Hours: Monday - Friday 8am - 7pm
Where to Apply Online
For eligibility information:
How to Apply
- Complete an application form for either “Basic” or “Medical” eligibility.
- Incomplete applications will not be accepted.
- Present valid government issued photo identification – such as a current California driver’s license, California Identification Card, U.S. passport, Alien Registration Card, U.S. Military Identification Card or Military Dependent Card.
- Pay the appropriate fee:
- $3.00 new, renewal, or visitor
- $5.00 replacement
- Fees are non-refundable.
- For “Basic” eligibility, you must also bring the applicable documentation listed on the form.
- Your photo will be taken at the transit agency where you submit your application.
When you receive your RTC Discount ID card, you will be immediately eligible for reduced fares on all participating transit systems. No additional proof of eligibility is required, but you must show the Discount ID Card at the time you pay the fare.
Frequently Asked Questions
Where are applications accepted and processed?
Applications for the RTC Discount ID Card are accepted at San Francisco Bay Area transit agency locations and forwarded to a central office. The Central Processor then reviews and verifies applicant information and prepares a card that is printed and mailed by the Clipper program.
What if I am 65 or older?
If you are 65 years of age or older, you qualify for a Senior discount, which is the same discount offered by the RTC Discount Card. If you are a Senior and have a qualifying disability, you will not be issued a new or renewal RTC card. The application process for a Senior Clipper card is easier and quicker than for the RTC card, and the Senior card does not need to be renewed.
The RTC Program no longer issues cards to seniors. The Senior Clipper card offers the same features and discounts. You can obtain a Senior Clipper card at your local transit agency. The card is free and does not expire.
Click here for information on how to obtain a Senior Clipper card.
Do I need to show identification in addition to my RTC card when I use it?
No. When you receive your RTC Discount ID card, you will be immediately eligible for reduced fares on all participating transit systems. No additional proof of eligibility is required, but you must show the Discount ID Card at the time you pay the fare.
Can I get the card same day?
No. The card can take up to 21 days to be processed and sent out.
More questions? Call the mobility call center : 1-800-535-6883
