MOBILITY CALL CENTER

800-535-6883

Friendly, trained, local staff available to take your call

MONDAY - FRIDAY 8am - 5pm
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Are you having trouble getting to your medical appointments?

Solano Mobility’s Medical Trip Concierge Service Program provides subsidized Uber and Lyft rides through GoGo Grandparent, for Solano County residents to get to and from medical appointments, within Solano County. To qualify you must be aged 60 or older.  Appointments can include trips to the hospital, dentist, chiropractor, pharmacy, etc.

Also, Solano Veterans of any age can get to Travis AFB, the Martinez VA clinic, the Hume Center and the Med Evals/QTR Assessment Center in Concord.

How does the program work?

Once you register with Solano Mobility, the Call Center Representative will provide you the number for GoGo Grandparent, to call, when you are ready to book a ride.

1. For Lyft/Uber programs, Solano Mobility will provide Lyft/Uber with participant’s name, phone number and/or email address. In addition, Solano Mobility will receive information related to rides such as name of Rider, time of ride, and ride cost. If you accept a Lyft/Uber Concierge Ride, you consent to Lyft/Uber’s Terms of Service, which are available at https://www.lyft.com/terms and https://www.uber.com/legal/terms.

2. In applying for or using Solano Mobility’s Lyft/Uber programs you provide consent to Solano Mobility to provide Lyft/Uber with your name, phone number and email address. You provide all rights, permissions, and consent for Solano Mobility and Lyft/Uber to use an automatic telephone dialing system to call, text or otherwise contact the recipient associated with the phone number you provided including via SMS message or voice call, in relation to a Ride requested for or taken by a Rider, and/or Solano Mobility’s use of the Lyft/Uber Services. You consent to enabling Lyft/Uber to email you or other individuals associated with the number provided solely in conjunction with providing the Lyft/Uber services.

3. By submitting this application, you provide these rights, permissions and consents.

Where to Apply in Person or by Phone

Solano Mobility Call Center at 1-800-535-6883

423 Main Street, Suisun City, CA 94585

Monday – Friday 8:00 am to 5:00 pm

Where to Apply Online

Frequently Asked Questions

How much is the subsidy?

Solano Mobility will pay 60% of your ride. If you qualify for low income, we will pay 80% of the ride.

How do I pay my portion of the ride?

When you book your ride, you must provide GoGo Grandparent a credit card to put on file.

Can I go to a medical appointment outside of Solano county?

No,  rides are only with in Solano County. If you violate these terms, you may be removed from the program.

Do my rides roll over to the next month?

No, you get 30 rides a month. If you do not use them, they will not roll over to the next month.